Case Studies

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  • Quality Control

    challenge

    A major shoe retailer receives frequent container shipments of shoes, which are then sent from the distribution center to individual retailer stores. When a particular shipment found its way to the company’s retail stores, it became apparent that the shoes had developed mold while in transport from overseas. Not having the personnel, time and space to correct the issue they needed help to find a cost effective time sensitive solution to resolve this and get the product back on the floor for sale.

    approach

    Each retail location shipped the shoes directly to FRS, where trained experienced staff inspected each pair, cleaned and retissued each box. Cleaned shoes were returned directly back to the individual store locations directly from FRS’s Facility within a weeks time.

    results

    Increase ROI; cleaned product can now be sold versus loss of inventory. Improved customer satification; providing quality damage free products to the end customer. The company is able to get all of its shoes quickly back on the retail floor without ever having to ship anything back to or from their distribution center.

  • A Crisis Solved

    challenge

    A worldwide manufacturer/wholesaler that imports merchandise for JIT shipments to Target and Wal-Mart discovered issues throughout a major shipment of merchandise, including missing buttons, stitching inconsistencies and problems with color shading.

    approach

    Each affected container was shipped to FRS for quality control inspection and processing. After receiving the shipment, FRS opened every box, corrected the variety of issues, remade the pre-packs and returned the inventory to the manufacturer/wholesaler.

    results

    FRS limited downtime on the affected shipment, quickly correcting and re-shipping the product to major retailers; all deadlines were met, ensuring the client did not default on their original agreement; due to the partnership with FRS, client did not have to invest in any long-term additions to payroll or overhead; project turned into an ongoing partnership between the client and FRS.

  • Apparel/Labeling

    challenge

    A major supplier of outdoor apparel has their products manufactured in overseas. Upon arrival in the US and disbursing product to various retailers they started receiving customer complaints regarding the garment “fit”. They realized they needed to have all shipments check to see if the manufacture followed sizing tolorances/variances per their order. They needed to have each piece measured and documented quickly for manufacture credit.

    approach

    The products were delivered directly to FRS facility. FRS’s trained and experienced team measured each piece (7,200) waist & inseam and checked for overall quality appearance. Each piece was documented and labled with measured sizes, separated and boxed into 1st, 2nd & 3rd quailty for easy identification and returned to the customer within 4 days.

    results

    Increase ROI; shipment fully documented for manufacture credit. Increased Revenue; 1st quality product able to go quickly and directly back to retailers to be sold. Improved customer service; able to eliminate customer dissatification with providing the correct “fit” the first time.

Blog

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September 26, 2017

How to Mitigate Your Risks by Proper Outsourcing of Critical Functions

The hurricane season of 2017 has already taken a toll on lives, property and our economy. The unforeseen implications will not be fully realized for years to come. Many companies have realized just how inadequate their supply chains and redundancy plans really are. Many others are just now realizing that they do not want to be in that position should another natural disaster occur. Unfortunately,...

News

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